Last Updated: January 11, 2025
At Emsoftware Technology, a registered brand of Kanza IT Solutions, we strive to deliver high-quality services that meet your expectations. Our Refund and Return Policy outlines the terms under which we handle cancellations and refunds.
1. No Refunds After Work Commencement
Once a project has commenced, we regret to inform you that no refunds will be issued. This policy is in place because work begins immediately upon receiving your order to ensure timely delivery of our services.
2. Cancellation and Refunds
If you wish to cancel your order, you must do so within 24 hours of payment. In this case, you may be eligible for a refund. To initiate a cancellation:
- Contact us through our website’s contact form within the specified timeframe.
- Provide your order details for verification.
If your cancellation request is approved, the refund will be processed and credited back to your account within 14 working days.
3. Non-Refundable Charges
Please note that certain charges are non-refundable, including but not limited to:
- Transfer Fees: Any fees incurred during the payment process will not be refunded.
- Domain and Hosting Fees: These fees are non-refundable once paid, as they are typically handled by third-party providers.
4. Acknowledgment of Policy
By placing an order with Emsoftware Technology, you acknowledge that you have read and understood this Refund and Return Policy. If you have any questions or concerns regarding this policy, please feel free to contact us.
Thank you for choosing Emsoftware Technology. We appreciate your understanding and look forward to serving you!
